FILE A CLAIM

When a guest stay doesn’t go as planned, we’re here to make things right. If you’ve experienced any damage to your property during a guest’s stay, this is the place to start. Use the claim form on this page to provide details and supporting documentation so our team can review your case quickly. We know your time is valuable, and we’ve designed this process to be as straightforward as possible. Once you’ve submitted your claim, our insurance partner will confirm receipt and begin assessment within a few business days.

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To keep things smooth, include clear photos, receipts, and a short description of what happened. The more details you share upfront, the faster we can move toward resolution. Our team handles every claim with care and discretion, ensuring your coverage and property remain fully protected.

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We’re committed to helping hosts feel supported at every step. Submitting a claim shouldn’t be stressful, and we’ve built this system to take the guesswork out of it. Whether it’s minor wear or a major repair, we’re here to ensure you’re reimbursed quickly and fairly so you can get back to hosting with confidence.